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Returns Info


Returns Policy

Time Period -You can return most items within 21 days of receipt for a refund, exchange for a different size or alternative item. Under the UK distance selling regulations you have 7 working days (from the day after you receive your goods) to cancel the contract for your order with us. In this case we will issue you with a full refund once you return the entire order to us at your cost, if you have already received it or we have shipped it to you.

Original Condition - Clothing and Footwear must have no visible signs of wear or damage. Please ensure you don't wear deodorant, perfume or anything that could leave a mark/scent when trying on products. Shoes and boots MUST come in their original box with tissue and packaging intact. All goods will be inspected on return and any item in an unsuitable condition will be sent back to you. Body Jewellery and Fashion Lenses cannot be returned.

Multibuy Offer Exclusions Apply. When returning items that relate to an order that has had a multibuy discount applied, all purchased items must be returned in order to have a full refund credited (minus any applicable administration or shipping fees).

Please note the following products cannot be returned or exchanged due to hygiene reasons unless the product arrived damaged or is faulty.

-Hair Extensions
-Body Jewellery (ear piercings, nose studs, belly bars, ear stretchers and plugs)
-Eye Contact Lenses & Solution

Postage - We strongly recommend that returns are sent by Royal Mail 2nd Class Recorded. Hunt or Dye accepts no responsibility or liability for returns lost in transit, it is your responsibility to ensure arrival. P&P costs back to the warehouse are the responsibility of the customer, but when we post your first exchange back to you there is no delivery charge. Subsequent exchanges may have a P&P charge. Delivery charges are non-refundable unless you are returning a damaged product.

Free Gifts & Reduced Items - If you've received a free/reduced gift with your order and subsequently return item(s) which entitled you to the offer then you must also return the free/reduced gift. If you wish to keep the free gift you will be charged the current or remaining RRP.

Returning to a Hunt Or Dye Store -  The product must be in the same condition in which it was sent, with all tags attached. Please contact us for returns address;

Faulty/Damaged Product - In the rare event of faulty/damaged item(s) you can return them back to us within 21 days of delivery. You are entitled to a replacement product, a product of equal value or a refund. You will be refunded the postage if returning a faulty/damaged product.

Non-United Kingdom Returns - For returns made outside the UK distance selling regulations we will refund the monetary value of the goods returned to us, at the price you purchased them. When returning an order from outside of the United Kingdom for an exchange/refund, postage & packaging costs are the responsibility of the customer.

If Hunt or Dye have granted a refund it will be issued within 7 working days from when goods are received from the customer. If we have confirmed goods are not to be returned then a refund will be issued within 7 working days from when the refund acceptance was confirmed with by email, post or phone.

This does not affect your statutory rights.